Fix your Google Nest Wifi or Google Wifi network

There are different things that tin can cause network problems for your Google Nest Wifi or Google Wifi devices. If your Google Nest Wifi or Google Wifi network is not working, your Wi-Fi devices won't be able to connect or reach the net.

Follow these troubleshooting steps to fix:

  • Google Nest Wifi router or point or Google Wifi indicate shows offline in mesh exam
  • Tin can't connect to the internet
  • Lite indicates a network mistake
  • Other network issues

If a single Wi-Fi device like a phone or computer is disconnected from your Google Nest Wifi or Google Wifi, merely your network is otherwise working, follow the steps in device tin can't connect to my Nest Wifi or Google Wifi network.

Tin can't connect to the internet and no Nest Wifi or Google Wifi devices are working

Step one. Check your cables and connections

Sometimes loose, disconnected or damaged cables can cause connection issues.

  1. Brand sure the provided Ethernet cable is connected securely (the tab should click in) to your Google Nest Wifi router or primary Google Wifi bespeak'south WAN port . The other end should be connected securely to your modem.
  2. Make sure your modem and Wifi router and point(southward) are powered on and that all cables are secure.
  3. Make certain your modem is connected to an net source, such equally your cable, DSL or Fiber provider's line that comes into your home.

Step 2. Restart your modem, router and betoken(south)

Plough your modem and Wifi devices off and on to fix connection issues with your network. To restart your devices, follow these steps:

  1. Disconnect power from all of your network devices, including your modem and whatever Google Nest Wifi or Google Wifi devices.
  2. Wait until all of the LED lights on the devices you unplugged are off. This will ostend that the devices no longer accept ability.
  3. Reconnect power to your modem merely.
  4. Look until your modem is fully powered on and all of its indicator lights are back on. This unremarkably takes about ii minutes.
  5. Make sure all Ethernet cables are still secure.
  6. Reconnect power to your Google Nest Wifi router or main Google Wifi point and look until it'south fully on. This takes about 1 minute.
  7. Reconnect power to whatever additional points or routers.
  8. Shut and re-open the Google Domicile app.
  9. Perform a mesh examination to ostend your devices are working properly.

Larn more about what the lights mean on your Google Nest or Google Wifi devices.

Note: If just a Wifi mesh signal is offline, check that it's within range of your router or principal Wifi signal. You may need to move the signal closer to your router or to another mesh point.

Footstep 3. Check your configuration

In virtually cases, you won't demand to change your network configurations considering Google Nest Wifi and Google Wifi utilise DHCP, a common internet connexion protocol, by default.

You may need to adjust the WAN settings in the Google Home app:

  • If your Internet Service Provider (ISP) requires a different protocol than DHCP like PPPoE or uses Static IPs.
  • If y'all've recently made changes to your network settings and at present you lot can't get online.

DSL and Fiber net users

You may need to enter a PPPoE account name and password before the modem allows the Nest Wifi router or a primary Wifi point to access the internet. You can exercise this in the Google Home app'south WAN settings.

If you don't know your PPPoE information, contact your Internet access provider. Having trouble? Acquire how to set up PPPoE problems during setup.

Static IP

If you receive a static IP through your ISP, enter your static IP information in the WAN settings of the Google Domicile app. Your ISP should be able to provide this information.

Footstep four. Call your isp

If you continue to have connection issues and tin can't get online, contact your ISP. Hither's what to ask your Internet access provider:

  • Is in that location an internet service outage in my area?
  • Did the internet settings change (a new static IP or PPPoE username or password)?
  • Have in that location been any other network service changes?

Step 5. Mill reset your Wifi devices

Pace 6. Contact support

Mesh betoken or boosted router is non working

If you are able to access the internet with at least one Wifi router or point, follow these steps to get your other devices back online.

Fix a mesh Wifi point or additional router is offline

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Device can't connect to my Nest Wifi or Google Wifi network

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